Member Resources

Here is your one-stop-shop for Viva Medicare member resources and plan documents. Please use the menu on the right to navigate this page.

Plan Information

Viva Medicare has all-in-one plans that let you Enjoy Life without the worry. You might even save some money while you're at it.

Viva Medicare Formularies

Formularies (lists of covered drugs) offer members access to both generic and brand name drugs. The formulary includes prescription drugs in every therapeutic class and category. Please review the information in the formulary introduction to learn more about the Viva Medicare Rx drug benefit – including how to ask for an exception if your drug is not on the formulary, has a coverage restriction, or is covered as a non-preferred drug.

NOTE: Look up your medication in the index in the back. Then go to that page number to see the drug's tier. The amount you pay for drugs depends on which Viva Medicare plan you are on. Copays are listed in the front of your formulary.

The formulary may change during the year. Members can find information regarding any mid-year non-maintenance formulary changes to the printed formulary, as well as Prior Authorization and Step Therapy criteria, by looking below or calling Member Services. You can also review your monthly Part D Explanation of Benefits (EOB) to see which of the drugs you are currently taking are coming off the Viva Medicare formulary.

2015 Prior Authorization Criteria Updated August 2015
2015 Step Therapy Criteria Updated January 2015

Formulary Search

* What plan am I on? Click Here

Pharmacy Directories

For plans that include prescription drugs, this booklet provides a list of Viva Medicare network pharmacies and includes some basic information about how to fill your prescriptions.

Pharmacy Search

Provider Network

When you join Viva Medicare you choose one doctor to be your Personal Care Physician (PCP).

You will use the specialists and hospital associated with your PCP when you need medical care. This is called your Provider System.

The Viva Medicare Provider Systems are listed below. Click on a Provider System to see a list of doctors and hospitals who are in that provider system. You may also use the "Provider Search" feature below to search by a doctor's last name or specialty.

2015 Viva Medicare Me Provider Directory Baptist Health System Physician Alliance
2015 St. Vincent's East Provider Directory includes St. Vincent's East, St Vincent's Blount, and St. Vincent's St. Clair ONLY
2015 Viva Medicare Me Provider Directory St. Vincent's Health System Physician Alliance

Provider Search

Additional Plan Information

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View past and present issues of Enjoy Life by clicking the images below. In these newsletters you can learn:

  • How to get the most value out of your member benefits
  • Health and Wellness Tips
  • Healthy Cooking Recipes
  • Free Viva Medicare Member Events in Your Community
  • and much more!

Medication Therapy Management Program

Medication Therapy Management (MTM) is a patient-centered and comprehensive approach to help members understand their medications and use them safely.

The Medication Therapy Management (MTM) Program is not a covered benefit of Viva Medicare. Rather, it is a program available, at no additional cost, to members who meet certain criteria. You will be automatically enrolled in the Medication Therapy Management Program if you meet ALL of the following three (3) criteria:

MTM Program Criteria
  1. Take eight (8) or more chronic/maintenance Part D covered medications
  2. Have three (3) or more of the following long-term health conditions:
    • Asthma
    • Chronic Heart Failure (CHF)
    • Diabetes
    • Dyslipidemia
    • Hypertension
    • Rheumatoid Arthritis

  3. Have an anticipated annual drug spend of at least $3,138.

The Viva Medicare MTM Program offers a Comprehensive Medication Review (CMR) for all eligible members either face-to-face or over the phone. Members who meet eligibility requirements will be automatically enrolled and sent an invitation letter welcoming them to the program. A specially trained pharmacist will review your medication history, including prescription and over-the-counter medications, and identify and resolve any medication issues. Confirmed medication-related problems and recommendations may be communicated to your prescriber. Upon completion of the CMR, you will be mailed a Medication Action Plan that provides steps you should take to help you get the best results from your medications, and a Personal Medication List that will help you keep track of your medications and how to use them the right way. You may obtain a blank copy of the Personal Medication List by clicking here.

You may choose to disenroll from the MTM Program any time during the year or you may decline individual services without having to disenroll from the program. In addition to the CMR, all MTM eligible members will also receive a Targeted Medication Review (TMR). The pharmacy claims of all members who qualify for MTM will be reviewed quarterly to identify any new or persistent drug therapy problems, such as the presence of potential safety problems and/or gaps in care involving adherence to chronic medications and omissions in care. If the TMR analysis identifies any issues, then follow-up intervention opportunities are communicated to the beneficiary’s prescriber(s) via fax or mail.

For more information on Viva Health Medicare MTM Program, please contact our member services department at 1-800-633-1542 or 205-918-2067, TTY users call 711. Hours are Monday-Friday, 8 a.m. - 8 p.m. From Oct 1-Feb 14: seven days a week, 8 a.m. - 8 p.m.

Viva Medicare 2014 - 2015 Service Area

Viva Medicare Advantage Plan Service Area for 2014 - 2015

Print Service Area Map Click here to print service area map.

Service Area Map

*Note - The Viva Medicare Me plan is only available in Jefferson, Shelby, Talladega, and Walker counties for 2014 and Blount, Jefferson, Shelby, St. Clair, Talladega, and Walker counties for 2015.

Member Portal

The Viva Member Portal is your 24/7 secure member website for managing your account, accessing prior claims, requesting a replacement member card, and more. Access is free, easy, and secure!

Contact Us

Viva Medicare Member Services

Regular Hours: Monday-Friday, 8am-8pm
Extended Hours: (Oct 1 - Feb 14) 7 days a week, 8am-8pm
P: (205) 918-2067 or 1-800-633-1542
TTY Users Dial 711

Viva Medicare Welcome Center

417 20th Street North, Suite 100
Birmingham, AL 35203
Monday-Friday, 8am to 5pm
P: (205) 558-7466

Birmingham Cafe

833 Princeton Ave SW
POB III, Suite 110
Birmingham, AL 35211
Monday-Friday, 8am-4pm
P: (205) 785-5559

Hoover Cafe

1550 - K Montgomery Hwy,
Birmingham, AL 35216
(near Ellis Piano on Hwy. 31)
Monday-Friday, 9am-5pm
P: (205) 978-4911

Montgomery Cafe

2107 - B Eastern Blvd,
Montgomery, AL 36117
(next to Starbucks / Party City)
Monday-Friday, 9am-5pm
P: (334) 272-8882

Mobile Cafe

3071 Dauphin St.,
Mobile, AL 36606
Monday-Friday, 9am-5pm
P: (251) 380-2222

Grand River Cafe

6200 Grand River Blvd. E.
Ste. 438
Leeds, AL 35094
(next to Rue21)
Monday-Friday, 10am-6pm
Saturday & Sunday, 12pm-4pm
P: (205) 699-3040

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